Operations Coordinator

Solid Commercial Solutions is seeking a full-time Operations Coordinator to be based out of the Marietta, GA office.

THE ROLE

The Operations Coordinator owns and manages specific customer accounts to meet and exceed customer expectations on a daily basis. Their expert customer service provides the most effective use of our Technician’s skills to match our customer's needs. They help demonstrate that Solid Commercial Solutions has a thorough understanding of our customers' needs resulting in exceptional service.

Who Will Love This Job

• A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
• An efficient worker: you enjoy having multiple priorities at one time and multitask without sacrificing precision or accuracy
• An analytical problem solver: you are a quick decision-maker that can also ensure alignment with established practices
• A motivated team player who thrives in a fast-paced environment where maintenance curve balls challenge us on a daily basis.

Top Responsibilities

• Act as the primary point of contact for customer interactions including escalations, updates and inquiries with the goal of minimizing the need for updates by working with team members to keep the the customer proactively informed.
• Review field technicians' work to review quality level and that it addresses customers' needs.
• Communicate pricing increases and request approval from customers for work that can be completed as same-day service.
• Build estimates and quotes for work that cannot be completed as same-day service.
• Coordinate with Dispatch to prioritize work orders.
• Connect with customers and build appropriate rapport to provide effective and proactive communication regarding the status of their service requests.
• Work closely with the Leadership team to adjust focus based on their guidance and feedback.
• Provide excellent customer service with inbound customer inquiries as well as outbound follow-up calls
• Must be able to respond to inquiries quickly and accurately to best utilize resources

Qualifications

• 3 years or more experience in account management or project management within facilities management, corporate real estate, construction, or skilled trades.
• Knowledge of the Atlanta metro area
• Experience building or reviewing estimates, quotes, or pricing for construction or maintenance projects.
• Fluent with Microsoft Office products including Outlook and Teams; experience working with Smartsheet, CRM systems and scheduling systems a plus.
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success.
• Excellent written and verbal communication skills; strong problem-solving skills
• Needs to be a confident communicator
• Ability to be receptive to constructive feedback from leadership and/or customers.
• A high school diploma or equivalent is required, bachelor's degree a plus.

This position may also be known as:

• Account Manager
• Project Manager
• Facility Coordinator

WHY Solid Commercial Solutions
Solid Commercial Solutions is a facilities maintenance company specializing in self-performing maintenance service calls and projects with various trades including electrical, plumbing, and general handyman services. Solid Commercial services the entire metro Atlanta area with office roles based in Marietta, GA.

What Solid Commercial Solutions Has To Offer You

• Competitive base pay based on experience; quarterly bonuses based on performance
• PTO, Floating Holidays, and seven paid company holidays
• Benefits-eligible in first 60 days: Medical, Dental, and Vision Insurance
• 401K Match
• Professional and career development opportunities
• Military Friendly

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Quarterly bonus

Work Location: In person

Salary : $55,000 - $65,000