Domestic Violence Housing Program Manager

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice, and supporting our entire community to reach its potential.

As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

• Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact
• Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency and encourage staff to fully engage in those activities.

Job Summary: Broadview is a 24-hour facility providing emergency shelter (10 units), transitional housing (21 units) and support services to women, children, and youth whose lives have been disrupted by family violence, substance abuse, inadequate medical and mental health care, long periods of family separation, child abuse and neglect and poverty. Support services include on site crisis intervention, case management and advocacy-based counseling, legal advocacy, information and referral, and long- term stabilization services.

The Housing Manager is responsible for managing the day-to-day operation of services within the Shelter and Transitional Housing Programs, including supervising Housing Case Managers, and providing direct service to clients. The Housing Manageris also part of the on-call team and responds to crisis calls during the evenings and weekends. The position is responsible for determining program staffing levels, providing staff supervision, and responding to emergency personnel including law enforcement, emergency medical providers and the fire department during client and building emergencies.

Essential Responsibilities, Duties& Tasks:

30% Develop and administer the day-to-day operation of the short-term emergency crisis shelter and longer-term transitional program. Oversee screening, intake, information and referral and support services provided to residents in the emergency shelter program. Attend Community Case Conference meetings within DVCHAP to screen for transitional housing residents through the DV Coordinated Entry System.

20% Hire, supervise, evaluate and train regular and on-call day/swing and graveyard Housing Case Manager staff. Schedule and assure adequate coverage for shelter and transitional programs. Provide staff support through regular meetings and identify trainings and workshops to enhance Housing Advocate skills. Mediate concerns that arise. Enforce program and agency policies and procedures.

15% Conduct outreach with community agencies to ensure coordination of services to Broadview residents; Participate in DV community work groups as assigned.

10% Provide backup assistance with crisis intervention, advocacy-based counseling, information and referral, and other support services to shelter and transitional programs as necessary. Authorize the use of client assistance funds for legal, move-in cost and other expenses to eliminate resident barriers.

5% Regularly review Shelter and Transitional resident records, daily logs, weekly goal plans and progress reports to help ensure program records and resident documentation are maintained adequately and consistently as required. Ensure documentation is entered into the Solid Ground database in a timely manner. Assist with gathering information for contracts and reports.

5% Assist with coordinating weekly case conferencing meetings and work to ensure the coordination of services within the emergency shelter, transitional housing, maintenance staff and children’s program.

5% Provide input to the Program Director on programmatic, facility, maintenance and budgetary needs for the shelter and transitional programs. Participate in budget meetings and strategic planning meetings to improve Broadview Services and advance the agency’s goals.

5% Work to foster an atmosphere of support and safety for residents, staff, and volunteers. Help maintain order and security in the buildings and communicate/enforce program policies and procedures. Work in partnership with maintenance staff to ensure successful services that support Broadview goals.

5% Participate in program, department and agency meetings and relevant trainings as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity, equity, and inclusion. We do not discriminate based on sex or sexual orientation, gender, age, race, ethnicity, religion, marital status, national origin, disability, or veteran status.