What are the responsibilities and job description for the Service Coordinator position at SOLID SECURITY?
Job Description
Job Description
Service Coordinator - Tech-Savvy Problem Solver Wanted!
About Us
Solid Security | Technology specializes in cutting-edge life-safety and security solutions for businesses, including fire alarms, access control, surveillance, and intrusion detection. We're seeking a Service Coordinator to join our dynamic team and ensure our clients' systems are optimized for peak performance.
About the Role
This is an on-site role perfect for tech-savvy individuals who thrive on solving challenges and working with innovative systems. As a Service Coordinator I, you'll work closely with our team and clients to manage, maintain, and support security systems that businesses depend on every day.
Key Responsibilities
- System Support : Assist clients in ensuring their fire, intrusion, surveillance, and access control systems are functioning properly.
- Work Order Management : Create and dispatch work orders for system maintenance, testing, and inspections.
- Technical Troubleshooting : Perform basic troubleshooting to resolve system issues and optimize functionality.
- Client Collaboration : Handle customer inquiries, resolve complaints, and provide guidance about products and services.
- Record Maintenance : Maintain accurate and up-to-date records for testing, compliance, and customer interactions.
- Knowledge Growth : Stay current with evolving technologies and products to better support our clients.
What We're Looking For
Physical Requirements
Why Join Us?
At Solid Security | Technology, we are very proud of our award-winning culture, having previously been named as one of the Best Workplaces by Inc Magazine. Our culture emphasizes collaboration in the pursuit of excellence in client satisfaction. We offer a great benefits package that includes paid time off, company-provided Health, Life, and Disability insurance, Dental and Vision insurance, Accident insurance, 401K with match, Health Membership Reimbursement, Education Assistance, and an Employee Assistance Program to name a few.
Solid Security | Technology is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
Federal and State criminal background checks are required for this positon.