What are the responsibilities and job description for the Accounting Support Representative position at Solid Waste Disposal Authority of Baldwin Co AL?
Essential Functions:
\
As a Customer Service Representative I, you will be responsible for performing a variety of tasks related to customer service and account management. Some of the essential functions include:\
\
* Maintaining accurate and up-to-date records of customer interactions and account status.\
* Responding to customer inquiries and resolving issues in a timely and professional manner.\
* Developing and implementing strategies to improve customer satisfaction and retention.\
* Collaborating with internal teams to address customer complaints and resolve issues efficiently.\
* Analyzing and reporting trends in customer complaints and suggesting improvements to processes and procedures.\
* Identifying and escalating complex customer issues to senior staff members as needed.\
\Requirements:
\
* High school diploma or equivalent.\
* One year of customer-facing experience.\
* Excellent communication and interpersonal skills.\
* Ability to work in a fast-paced environment and adapt to changing priorities.\
* Proficiency in Microsoft Office Suite and/or similar software.\
\Benefits:
\
* Competitive hourly rate: $17.04 - $27.91.\
* Full-time employees are eligible for benefits, including medical, dental, and vision insurance, retirement plans, employee assistance programs, life insurance, long-term disability insurance, paid holidays, flexible spending accounts, free AirMed care, deferred compensation plan options, and short-term disability options.\
\Work Environment:
\
* This position requires the ability to work in a moderately noisy location with occasional exposure to adverse environmental conditions such as extreme heat or cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.\
* Tasks may be performed with some exposure to these conditions, but work is generally conducted in a business office setting.
\
As a Customer Service Representative I, you will be responsible for performing a variety of tasks related to customer service and account management. Some of the essential functions include:\
\
* Maintaining accurate and up-to-date records of customer interactions and account status.\
* Responding to customer inquiries and resolving issues in a timely and professional manner.\
* Developing and implementing strategies to improve customer satisfaction and retention.\
* Collaborating with internal teams to address customer complaints and resolve issues efficiently.\
* Analyzing and reporting trends in customer complaints and suggesting improvements to processes and procedures.\
* Identifying and escalating complex customer issues to senior staff members as needed.\
\Requirements:
\
* High school diploma or equivalent.\
* One year of customer-facing experience.\
* Excellent communication and interpersonal skills.\
* Ability to work in a fast-paced environment and adapt to changing priorities.\
* Proficiency in Microsoft Office Suite and/or similar software.\
\Benefits:
\
* Competitive hourly rate: $17.04 - $27.91.\
* Full-time employees are eligible for benefits, including medical, dental, and vision insurance, retirement plans, employee assistance programs, life insurance, long-term disability insurance, paid holidays, flexible spending accounts, free AirMed care, deferred compensation plan options, and short-term disability options.\
\Work Environment:
\
* This position requires the ability to work in a moderately noisy location with occasional exposure to adverse environmental conditions such as extreme heat or cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.\
* Tasks may be performed with some exposure to these conditions, but work is generally conducted in a business office setting.
Salary : $17 - $28
