Job Summary

This position is responsible for providing support in billing and collection of revenue for the Solid Waste Department, handling high-volume calls to process customer account inquiries, requests, and payments.

Key Responsibilities

• Maintain billing and collection documentation in an auditable state.
• Process new accounts, terminated accounts, and resolve problem accounts.
• Work with Mobile Home Parks/Condos/RV Parks/Apartments owners to determine rates and account status of current residents.
• Prepare all documentation necessary to request debits, credits, and balance adjustments to accounts.
• Perform research, as needed, to ensure accurate records of property, probate, and addressing.
• Post payments received to the proper account and maintain accurate files to the satisfaction of state audit requirements.
• Request and process route audits from collections drivers to rectify account questions, process paperwork, and document all changes.
• Work Social Security and Low-Income Exemption applications and maintain the records in an auditable state.
• Fax and/or provide reports to Route Supervisors on a daily basis of new and/or terminated customers or service changes.
• Process and post payments for Waste Accounting clients and maintain records in an auditable state.
• Handle returned mail by working with property records, internet service, and local phone records to locate where resident currently resides.
• Post payments to residential accounts.
• Coordinate with the Solid Waste Officer in building his/her case file.
• Prepare documentation to request account adjustments.

Customer Service

• Handle customer complaints, record the complaint, and resolve the issue, if it involves another department forward a copy to the department and track the complaint until it is resolved.
• Inform customers of allowed exemptions and send out letters and applications to qualifying residents.
• Assist customers with determining correct account status, i.e., Full Time, Seasonal, Vacant, or Commercial.

Requirements

• High school diploma or equivalent.
• Two (2) years accounting experience.
• Any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work.
• Accounts Receivable and Accounts Payable experience desired.
• Experience with computerized accounting systems desired.
• Experience in service-oriented field with heavy customer service preferred.