What are the responsibilities and job description for the Waste Management Coordinator position at Solid Waste Disposal Authority of Baldwin Co AL?
Job Description:
\
The Customer Service Representative I plays a vital role in supporting the Solid Waste Disposal Authority of Baldwin Co AL's mission to provide efficient and effective waste management services to the community. As a key member of the team, you will be responsible for delivering exceptional customer service while maintaining accurate billing and collection records.\
\
Key Responsibilities:
\
* Provide timely and accurate responses to customer inquiries regarding account status, payments, and services.\
* Maintain up-to-date knowledge of company policies, procedures, and regulations to effectively resolve customer concerns.\
* Develop and implement strategies to improve customer satisfaction and retention.\
* Collaborate with internal teams to address customer complaints and resolve issues efficiently.\
* Analyze and report trends in customer complaints and suggest improvements to processes and procedures.\
* Identify and escalate complex customer issues to senior staff members as needed.\
* Participate in continuous quality improvement initiatives to enhance customer experience.\
\Requirements:
\
* High school diploma or equivalent.\
* One year of customer-facing experience.\
* Excellent communication and interpersonal skills.\
* Ability to work in a fast-paced environment and adapt to changing priorities.\
* Proficiency in Microsoft Office Suite and/or similar software.\
\Benefits:
\
* Competitive hourly rate: $17.04 - $27.91.\
* Full-time employees are eligible for benefits, including medical, dental, and vision insurance, retirement plans, employee assistance programs, life insurance, long-term disability insurance, paid holidays, flexible spending accounts, free AirMed care, deferred compensation plan options, and short-term disability options.\
\Work Environment:
\
* This position requires the ability to work in a moderately noisy location with occasional exposure to adverse environmental conditions such as extreme heat or cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.\
* Tasks may be performed with some exposure to these conditions, but work is generally conducted in a business office setting.
\
The Customer Service Representative I plays a vital role in supporting the Solid Waste Disposal Authority of Baldwin Co AL's mission to provide efficient and effective waste management services to the community. As a key member of the team, you will be responsible for delivering exceptional customer service while maintaining accurate billing and collection records.\
\
Key Responsibilities:
\
* Provide timely and accurate responses to customer inquiries regarding account status, payments, and services.\
* Maintain up-to-date knowledge of company policies, procedures, and regulations to effectively resolve customer concerns.\
* Develop and implement strategies to improve customer satisfaction and retention.\
* Collaborate with internal teams to address customer complaints and resolve issues efficiently.\
* Analyze and report trends in customer complaints and suggest improvements to processes and procedures.\
* Identify and escalate complex customer issues to senior staff members as needed.\
* Participate in continuous quality improvement initiatives to enhance customer experience.\
\Requirements:
\
* High school diploma or equivalent.\
* One year of customer-facing experience.\
* Excellent communication and interpersonal skills.\
* Ability to work in a fast-paced environment and adapt to changing priorities.\
* Proficiency in Microsoft Office Suite and/or similar software.\
\Benefits:
\
* Competitive hourly rate: $17.04 - $27.91.\
* Full-time employees are eligible for benefits, including medical, dental, and vision insurance, retirement plans, employee assistance programs, life insurance, long-term disability insurance, paid holidays, flexible spending accounts, free AirMed care, deferred compensation plan options, and short-term disability options.\
\Work Environment:
\
* This position requires the ability to work in a moderately noisy location with occasional exposure to adverse environmental conditions such as extreme heat or cold, dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.\
* Tasks may be performed with some exposure to these conditions, but work is generally conducted in a business office setting.
Salary : $17 - $28
