What are the responsibilities and job description for the Solid Waste Account Representative position at Solid Waste Management?
Position Summary
Set-up, transfer and terminate Solid Waste refuse collection services; respond to and resolve issues or questions related to refuse collection services; research billing disputes and communicate results to the customer; inform customers of policies and procedures; maintain and update customer service interaction and transaction records; conduct periodic audits on all customer accounts and perform a variety of tasks relative to assigned area of responsibility.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Associate's degree from an accredited college or university in business administration; and
Three (3) years of customer service, bookkeeping or basic accounting experience; and
To include one (1) year of supervisory of lead experience.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
Preferred Knowledge
- Pertinent Federal, State and local laws, codes, regulations and ordinances
- Modern office procedures, methods and equipment including computers
- Occupational hazards and standard safety issues
- Operations, services and activities of a collection/disposal program
- Principles and procedures of record keeping and report preparation
Preferred Skills & Abilities
- Prepare clear and concise letters and reports
- Interpret, apply and enforce Federal, State and local laws, codes and ordinances
- Review and interpret ordinance and code amendments
- Respond to requests and inquiries from the general public
- Communicate clearly and concisely
- Perform the essential functions of the job with or without reasonable accommodation
- Establish and maintain effective working relationships with those contacted in the course of work
