Internal Sales Associate - Remote (Field)/ORLANDO Area

Essential Duties and Responsibilities:

• Performs compliant sales presentations to enroll prospective members into the Plan as per Marketing Policies and Procedures while complying with State and Federal Guidelines.
• Ensures only Medicare Approved Materials are used during presentations.
• Conducts in-person appointments at participating medical centers or prospect’s home.
• Converts appointments into enrollments.
• Checks enrollment paperwork for accuracy and completion.
• Coordinates new member’s first visit with their primary care physician.
• Maintains enrollment rate that is deemed acceptable.
• Achieves corporate enrollment goals.
• Communicates effectively in person and by phone.
• Requires daily use of considerable discretion and judgment.
• Resolves member issues concerning plan benefits, medication copays, etc.
• Assists members as deemed necessary.
• Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
• Promotes and contributes to a positive, problem-solving environment.
• Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
• Participates in meetings, training and in-service education, as required.
• Performs other duties as assigned.

Qualifications and Education:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalent; or equivalent combination of education and experience.
• Agent License 2-15 (Life, Health & Variable Annuity) or 2-40 (Health), in good standing, required
• Certificate of completion for either Gorman or AHIP for corresponding year
• Copy of Continuing Education transcripts.
• National Producer Number.
• Valid drivers license.
• Reliable transportation.
• Must be goal and result driven (ability to meet quotas).
• Flexible schedule in order to meet with prospective members during non-business hours.
• Excellent computer knowledge is required, including proficient knowledge of Microsoft Office.
• Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.
• Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization.
• Ability to work effectively independently and in a team environment.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area and volume.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Strong decision-making, analytical skills.
• Must be self-motivated, organized and have excellent prioritization skills.
• Must be able to work in a fast paced environment.
• Excellent customer service skills.