What are the responsibilities and job description for the Social Services Coordinator position at Solis Health Plans?
About us:
Solis Health Plans is a new kind of Medicare Advantage company. We provide solutions that are transparent, connected, and effective for both our members and providers. Solis was created with a desire to offer a more personalized experience throughout every stage of the healthcare journey. Our team consists of experts who take pride in delivering quality service. We foster a culture of collaboration and support, where success is shared, and every employee is valued.
To learn more about us, please visit our website at www.solishealthplans.com!
**Position is fully onsite Mon-Friday, Bilingual in ENGLISH & SPANISH or CREO is required**
Location: 9250 NW 36th St, Miami, FL 33178.
**Bilingual in English & Spanish or Creo is required**
Full benefits package offered on the first on the month following date of hire including: Medical, Dental, Vision, 401K plan with a 100% company match!
Our company has doubled size, and we have experienced exponential growth in membership from 2,000 members to over 10,000 members.
Join our winning Solis Team!
Position Summary:
Under the general direction of the Outreach Services Manager, the representative will apply working knowledge of the Florida Medicaid regulations and Social Security Administration to an assigned caseload in order to obtain and maximize, Qualified Medicare Beneficiary (QMB), Special Low-Income Medicare Beneficiary (SLMB), Qualify Individual (QI1), and Low-Income Subsidy (LIS).
Position is ONSITE Mon-Fri from 8:30am to 5:30pm.
Essential Functions and Duties:
- Conduct telephonic and mail outreach materials to members and prospects.
- Assist members to complete application for state and federal Medicaid Programs.
- Identify and pre-screen prospective members for the QMB, SLMB, QI1, and LIS.
- Interview clients and families. Coordinates and plans programs and activities to meet their social and/or emotional needs.
- Comply with government regulations in all areas of responsibility required, I.e. signatures on all forms for Medicaid and LIS.
- Follow up with the Department of Children and Families and Social Security Administration on Medicaid and LIS applications in a timely manner.
- Prioritize daily duties and adapt quickly to changing responsibilities.
- Maintain updated knowledge of existing and new regulations on Medicaid and Social Security.
- Assist members as well as prospects in person or on the telephone with questions or concerns.
- Maintain accurate and organize inventory of cases.
- Able to work with other departments such as the Sales, Case Management and Member Services.
- Adheres and ensures compliance with Risk Management Program policies and adverse incident reporting.
- Understands and interprets policies and procedures.
- Ensures the compliance of CMS/AHCA rules and regulations are being observed, as well as the HIPAA regulations as applied to PHI.
- Other duties as assigned.
Required qualifications:
- High School Diploma or equivalent combination of training and experience.
- Understanding the Social Service goals and objectives in the managed care environment
- Knowledge of computer software packages and operations, especially Word, Excel and Outlook.
- Able to communicate effectively in oral and written forms with internal staff, members, families and providers.
- Ability to work within set deadlines.
- Professional, high degree of accuracy, detail oriented, confident and flexible.
Required Languages:
Bilingual English & Spanish or Creo.
What set us apart:
Join Solis Health Plans as a Social Services Coordinator and become a catalyst for positive change in the lives of our members. At Solis, you will be part of a locally rooted organization deeply committed to understanding and serving our communities. If you are eager to embark on a purpose-driven career that promises growth and the chance to make a significant impact, we encourage you to explore the opportunities available at Solis Health Plans. Join us and be the difference.
