What are the responsibilities and job description for the Tier I Agent - AT&T position at Solix Inc?
Tier I Agent – 06 TX - AT&T
Work Location will be Killeen, TX at our office.
Primary Responsibilities and Duties:
For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster, EEOC GINA Supplement, and OFCCP EEOC Supplement management for approval or resolution.
Work Location will be Killeen, TX at our office.
Primary Responsibilities and Duties:
- Answers inbound calls and adhere to call guidelines specified by client service agreements in terms of quality, performance, customer impact/satisfaction, and efficiency directives.
- Captures and enters accurately customer information as directed by program guidelines.
- Demonstrates effective problem solving skills to insure the caller is satisfied at the conclusion of the interaction.
- Applies proper telephone etiquette and generally accepted guidelines of professional conduct on phone interactions to protect the interests of the client, the company, and themselves and in order to satisfy various customer situations. Uses effective listening and questioning skills to yield effective telephone communication.
- Adequately fulfills other reasonable duties as assigned.
- High school Diploma or GED.
- 6 Months or more of Call Center experience.
- 6 Months or more of customer service or retail sales experience.
- Candidate must have a customer service focus.
- Candidate must be motivated and demonstrate problem solving skills.
- Candidate must complete computer-based testing with the following MINIMUM scores: Typing 25 WPM, Inbound sales module 55% score, and Internet navigation 55% score.
- Candidate must possess good verbal communication skills.
- Candidate must be able to comprehend, capture and interpret basic customer information.
- Candidate must have an adequate attendance history and be dependable.
- Candidate must be able to read and understand client program and customer information.
For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster, EEOC GINA Supplement, and OFCCP EEOC Supplement management for approval or resolution.
Salary : $33,400 - $42,300
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