Join the Industry Leader in Dental Water Solutions – Solmetex® is Growing!

At Solmetex®, we don’t just manage water —we revolutionize how dental practices handle it, ensuring cleaner, safer water from start to finish. Since setting the gold standard with our Hg5® Amalgam Separator in 1999, we’ve been on a mission to protect patients, practitioners, and the planet by keeping toxic emissions out of public water systems.

Fast forward to today, and we’re the only company offering a full, end-to-end water management system for dental offices. Through strategic acquisitions and cutting-edge innovations, we’ve expanded our portfolio of environmentally efficient, compliance-driven solutions—all while delivering unparalleled customer support. With regulatory approvals from the US-FDA, EPA, NSF, and EU-MDR, we don’t just meet standards; we set them.

🚀 Why Join Us?
We’re at an exciting stage of growth, with expanded capabilities that are driving us forward faster than ever. Now, we’re looking for passionate, talented people to help us scale our success. If you’re ready to be part of a team that’s making a real impact—protecting patients, improving dental practices, and safeguarding the environment —then we want to hear from you!

💡 Be Part of Something Bigger. Let’s create a future of safer patients, safer water, and a safer environment—together.

Apply now and help us lead the way in dental water solutions!

SUMMARY

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer service activities involving interfacing with doctors, dental distributors, dental office staff and service technicians.

ESSENTIAL DUTIES

• Conduct product presentations over the phone and answer any feature or benefit questions using all necessary means (verbally, email or fax if necessary).
• Interfacing with customers via online chat.
• Assist customers with website navigation.
• Documentation of customer interactions and follow-up.
• Administrative and general Customer Service duties as required.
• May perform other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent time management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient in product knowledge and general regulations to support and assistance to both distributor and dental clinicians.
• Proficient with Microsoft Office Suite or related software
• Ability to handle a large amount of clerical processes.
• Ability to multitask.
• Ability to work individually and as part of a team.

QUALIFICATIONS / REQUIREMENTS

• High School diploma or equivalent
• Minimum 2 years of prior customer service experience.
• Experience working with a CRM system preferred.
• Phone queue experience a plus.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Logged into a phone queue and online chat platform during working hours.
• Headsets are worn, preferred but not required.
• Must be able to lift up to 15 pounds at times.

This is an onsite position located in Northborough, MA. No relocation or sponsorship assistance available.