What are the responsibilities and job description for the Administrative Coordinator position at Solomon Page?
**Job Description:**
The ideal candidate for this role will have excellent customer service skills, be detail-oriented, and have a passion for process improvement. They will be responsible for reviewing and prioritizing tickets, providing guidance on process improvement, and assisting with research and tracking of case issues and metrics.
Responsibilities:
- Review and prioritize tickets submitted to HR through ServiceNow
- Triage and assign cases to the appropriate HR contact
- Provide guidance on process improvement and organization of the HR Service Catalog in ServiceNow
- Assist with research and tracking of case issues and metrics
- Provide ongoing support on standardizing self-service support and decreasing triaging traffic
- Provide Tier 1 inbound phone support for HR Shared Services
About Our Company:
Solomon Page is a specialty niche provider of staffing and executive search solutions across various functions and industries. We pride ourselves on building long-term relationships with our clients and candidates, based on trust, respect, and excellent results.
