Director of HR Technology - ServiceNow

Our client's seeking an experienced and visionary Director of HRSD Technology to lead their ServiceNow HRSD product strategy, delivery, and implementation. The ideal candidate will have a deep understanding of ServiceNow HRSD and a proven track record in implementations, combined with the ability to build and execute a product roadmap. This role will ensure seamless integration and collaboration with Workday & other HRIS Tech Product Owners and will partner closely with the ServiceNow platform engineering team, which reports functionally to the ServiceNow VP but collaborates directly with this role for HRSD-related priorities.

This leadership position is critical to transforming our HR service delivery landscape and driving alignment with our overall HR strategy. The Director will play a pivotal role in ensuring HRSD solutions meet organizational needs while delivering seamless, high-impact outcomes for stakeholders.

Key Responsibilities

• Own ServiceNow HRSD product roadmap, ensuring alignment with HR strategic objectives and business goals.
• Define HRSD requirements and collaborate with the ServiceNow engineering team for delivery.
• Work closely with HR Operations and HR Tech Product Owners to harmonize roadmaps and ensure seamless integration across platforms.
• Oversee integrations between HRSD and other HR systems, such as Workday, SAP, payroll and benefits platforms, ensuring real-time or batch data synchronization as needed
• Ensure the platform complies with privacy regulations and internal data governance and security policies

Implementation & Delivery:

• Oversee the successful implementation and ongoing enhancements of HRSD solutions, including Case and Knowledge Management, Employee Service Center related to HRSD content & functionality, and Onboarding.
• Stewardship over HRSD Knowledge base content
• Partner with ServiceNow engineering teams to prioritize and deliver HRSD solutions that meet HR’s needs while adhering to platform standards.

Governance and Reporting:

• Define and monitor KPIs for HRSD adoption, performance, and satisfaction.
• Establish and maintain robust governance and escalation processes for HRSD-related work.

Qualifications

• 8 years of experience in HR Technology, with at least 4 years leading ServiceNow HRSD as Product Owner/Tech Lead/Functional HRSD Architect
• Proven ability to lead cross-functional teams and deliver complex HR technology projects on time and within budget.
• Experience directing offshore development teams and third-party implementation partners is required
• Experience integrating HRSD with Workday HCM is highly desirable.
• Experience in an organization with multiple Business Units with diverse needs is highly desirable
• Experience with multi-country business units and designing solutions that incorporate differences in regulations and business practices across geographies
• Experience in Agile methodologies and backlog management in tools like JIRA

Technical Skills:

• Expertise in ServiceNow HRSD modules: Case and Knowledge Management, Employee Service Center, Lifecycle Events and Journeys.
• Technical knowledge of ServiceNow architecture, data models, and integrations
• Strong understanding of HR processes and workflows.
• Knowledge of integration protocols (APIs, middleware) between ServiceNow and other systems such as Workday.

Preferred Qualifications

• ServiceNow certifications (e.g., Certified Implementation Specialist – HRSD).
• Background in Agile/Scrum methodologies for product development and delivery.
• Experience managing HR technology transformations in a complex enterprise environment.