What are the responsibilities and job description for the Customer Service Advocate position at SoloPoint Solutions - Midwest?
Qualifications :
3 years of experience whether that be in retail where they are face to face with customers or spent time in a customer service position. Would even take someone straight out of college who is looking for a role where they can grow in the company.
Someone who is proficient in emails and calling and can use a computer (ERP system, Microsoft products, and Outlook).
High School Diploma / GED or higher-level education required
Must have previous 2 years Experience working in Customer Service
Previous Customer Service in a manufacturing environment or related experience preferred
2- or 4-year associate’s degree in business, engineering, manufacturing or related field preferred
Responsibilities :
Work in a safe and courteous manner.
Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvements efforts.
Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicators.
Work with internal and external stakeholders to identify and support sales growth areas in your assigned territory.
Handle inbound calls and provide prompt and professional assistance.
Facilitate seamless onboarding experiences for new customers.
Respond to customer order status requests.
Coordinates expedite requests with production planning department.
Support engineering efforts by managing and organizing drawings and templates for approval, to validate design prior to starting the manufacturing process.
Administer order requirements via specific customer portals, as assigned. Extract relevant data according to internal process / order management requirements.
Process customer requests for credits and refunds according to established company policies and guidelines.
Provide return authorization numbers and instructions to customers and representatives with warranty claims or
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Advocate?
Sign up to receive alerts about other jobs on the Customer Service Advocate career path by checking the boxes next to the positions that interest you.
