Field Services Engineer

Title: ITS Field Service Technician

Location: Hartford, Connecticut

Type: open to Direct Hire/Permanent or Contract-to-Hire

Pay: $28-35 per hour (Overtime pay & on-call pay available on top of hourly rate)

Travel: Must be able to travel overnight and service the Northeast US region (Connecticut, Rhode Island, Massachusetts)

Overtime: Must be able to work overtime. For larger projects, work can be 50-60 hours per week.

Provided by the Company: Company vehicle and travel expenses paid

Summary:

The ITS Technician will install, troubleshoot, service and perform maintenance on a variety of solar-powered as well as AC powered safety systems typically used for Traffic & Parking control. They possess strong skills in the diagnosis of electrical, mechanical, wireless, cellular modems and computer systems. They will with contractors to install new devices, train users how to operate them, and perform maintenance of all types of systems and company manufactured products. This position will operate in the field, including a large amount of work done roadside, and requires travel.

Qualifications:

• Associate's degree in electronics, or consummate on-the-job experience.
• Two years of industry experience in field service and troubleshooting.
• Good working knowledge of electronic, electromechanical and electrical power principles to include testing of components in DC and AC circuits.
• Computer knowledge/skills: PC literate (past and current Windows desktop OS, Microsoft Office, uploading and downloading files, software installation, administrative, e-mail & time sheets).
• Must be proficient in using a computer to configure equipment, including control boards, routers, switches, and other components of an IP network.
• Possess and maintain a valid Driver’s License and a satisfactory driving record.
• Must be able to frequently drive to customer sites, including multi-day overnight travel.
• Ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.
• Ability to work on a ladder and operate a bucket truck.
• Ability to work in high-stress/high visibility environments with minimal supervision.
• Experience Working with Fiber Optic networks: Including troubleshooting, installing, splicing, terminating and testing of Fiber Optic Networks.

Responsibilities:

• Perform installation, maintenance and repairs to a wide variety of electronic, computer, communication, network and other systems.
• Safely operate related tools and equipment.
• Operate related computer systems and software.
• Provide technical phone support to customers, contractors, distributors and internal employees.
• Troubleshoot and repair equipment including diagnosing electronic failures to the board level.
• Maintain accurate records and prepare field reports.
• Communicate effectively; establish and maintain effective working relationships with other employees, contractors, and customers.
• Implement and manage software and firmware changes. Installing new software and hardware onto various devices such as PCs and proprietary hardware. Familiarity with configuration and operation of software programs that control products serviced by the company.