What are the responsibilities and job description for the Customer Service Associate position at Solstice Group?
Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?
Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.
Customer Service Associate Responsibilities:
- Serve as the first point of contact for our customers, delivering exceptional service and support
- Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
- Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
- Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
- Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
- Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
- Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
- Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.
Customer Service Associate Requirements:
- Proven experience in customer service and sales roles, demonstrating strong performance in both areas.
- Excellent communication and interpersonal skills
- Ability to build relationships and influence customer buying decisions.
- Results-driven mindset
- Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities.
- Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency.
- Strong organizational skills
- Ability to multitask in a fast-paced environment.
- Flexibility to adapt to changing priorities and customer demands.
- Comfortable working in a sales-driven environment and collaborating with the sales team.
#LI-Onsite
Salary : $45,000 - $58,000
