What are the responsibilities and job description for the Customer Service Representative position at Solstice Marketing Sacramento?
At Solstice Marketing Sacramento, our mission is to create an environment where every customer interaction brings about meaningful change. We have teamed up with one of the leading communications brands in the nation to bring telecommunications services directly to consumers. As we continue to broaden customer awareness and the demand for services is increasing, so do our expectations for our Customer Service Representative team.
Our Customer Service Representative team assists in aiding our customers by supplying them with service alternatives. The role involves representatives interacting with customers face-to-face to enroll, sell and assist in selecting the best phone and phone services. We provide our Customer Service Representative with opportunities to participate in community outreach, and have a supportive management staff dedicated to the development of our Customer Service Representative team. Our team is determined, motivated, and excited to spread awareness and make a massive impact. Join our team of Customer Service Representatives as we pioneer our way into making a global impact!
Responsibilities as a Customer Service Representative:
- Communicate clearly with customers while maintaining composure, resolving concerns, and overcoming challenges as needed to ensure customer satisfaction
- Engage in the sales process with each customer from start to finish for a clear and efficient close on the sale and enrollment
- Professionally represent our company when driving increased awareness through customer interaction
- Develop effective sales strategies to improve consumer education and increase sales margins
- Educate consumers on how our services can improve their communication with friends and family
- Efficiently navigate order entry system and schedule dates as necessary
Requirements as a Customer Service Representative:
- Experience in sales, customer service, retail, or client relations is a plus
- Self-starter who approaches their profession with integrity and passion
- Enthusiasm for making a difference in consumers lives
- Ability to work effectively both as an individual and as a member of a team
- Highly persuasive, customer-centric, courteous, self-disciplined and honest work ethic
- Unrivaled interpersonal skill with the ability to overturn objections and close any sale
Customer Service Representative Overview:
- Location: Sacramento, CA
- Position: Full timeface-to-face customer service employment
- Schedule: Monday-Saturday; average of 40hrs per week
- Pay: 100% commission - $10-$20 per order. On average a minimum of 1 order is completed per day per employee.
- Clients & Products: We work with Verizon promoting and signing up new customers for their internet and wireless services
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Shift:
- Day shift
Work Location: On the road
Salary : $45,000 - $52,000
