What are the responsibilities and job description for the Customer Service Associate position at Solstice Marketing?
Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?
Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.
Customer Service Associate Responsibilities:
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Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.
Customer Service Associate Responsibilities:
- Serve as the first point of contact for our customers, delivering exceptional service and support
- Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience
- Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers
- Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations
- Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions
- Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales
- Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up
- Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies
- Proven experience in customer service and sales roles, demonstrating strong performance in both areas
- Excellent communication and interpersonal skills
- Ability to build relationships and influence customer buying decisions
- Results-driven mindset
- Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities
- Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency
- Strong organizational skills
- Ability to multitask in a fast-paced environment
- Flexibility to adapt to changing priorities and customer demands
- Comfortable working in a sales-driven environment and collaborating with the sales team
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