What are the responsibilities and job description for the Concierge (Overnight) position at Solstice Residential Group, LLC?
Job Overview
We are seeking a dedicated and enthusiastic Concierge to join our team. The ideal candidate will serve as the first point of contact for residents, and guests, providing exceptional customer service and ensuring a memorable experience. As a Concierge, you will assist guests with their inquiries, and requests while maintaining a welcoming and professional atmosphere. This role is perfect for individuals who thrive in a fast-paced environment and possess strong interpersonal skills.
Responsibilities
- Greet residents and guests upon arrival with warmth and professionalism.
- Handle guest inquiries and complaints promptly and effectively to ensure satisfaction.
- Maintain an organized front desk area and manage guest check-in/check-out processes.
- Collaborate with other departments to fulfill residents requests efficiently.
- Stay informed about local happenings, restaurants, and services to provide accurate recommendations.
- Uphold the highest standards of resident relations and hospitality.
Experience
- Previous experience in resident services or customer service roles is preferred.
- Strong communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with hospitality industry standards and practices is beneficial.
- Excellent time management skills to handle multiple tasks efficiently.
- Experience in restaurant or hotel settings is advantageous.
- A passion for providing outstanding guest relations and enhancing the overall guest experience.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Schedule:
- Every weekend
- Night shift
- Overnight shift
Work Location: In person
Salary : $17 - $21
