What are the responsibilities and job description for the Customer Service Representative position at Solucion LLC?
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This position requires strong communication skills, proficiency in Microsoft Excel and Word, and a solid understanding of computer systems.
Job Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently and effectively, escalating issues when necessary.
- Maintain detailed and accurate records of customer interactions in the database.
- Collaborate with other departments to address customer needs and improve service delivery.
- Utilize Microsoft Excel to track customer interactions, analyze data, and generate reports.
Qualifications:
- High school diploma or equivalent required.
- Proficiency in Microsoft Excel and Word.
- Strong computer skills and the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Schedule:
Monday thru Friday 8am-5pm
Payrate:
$16 hrly with weekly pay
#IND
Salary : $16
