Desktop Technician

Desktop Technician

Joplin, MO (Onsite)

7-Month Contract

Job ID 25-09545

Solugenix is assisting a client, in their search for a Desktop Technician. This is a 7-month contract opportunity based out of Joplin, MO (Onsite).

Essential Functions:

• Assist the local IT Technical team to achieve high performance, productivity, and efficiency to obtain desired results and continuous improvement.
• Spearhead desktop and laptop refresh project - Operating System upgraded from Windows 10 - 11.
• Install and upgrade applicable software and transfer data from the source computer to the destination computer.
• Prioritize tasks and projects to deliver on-time completion of tickets and customer support.
• Partner with the Performance Center leadership team to understand long-term strategy and initiatives and support improvements in technology and operational improvements.
• Assist in standardized processes, clear expectations, and goals for the local IT team as well as ensuring those goals align with the Performance Centre's business needs.
• Optimize overall technology performance of systems by collaborating with other IT shared service groups to support the Performance Centre's short- and long-term initiatives.
• Support the implementation of the IT components of site-specific and/or companywide projects or initiatives by advising and coordinating with the applicable functional leaders and/or teams.
• Partner with the Business Applications, Infrastructure & Security and Network Services teams to accomplish IT Department and Company goals.
• Act as the point of contact for IT-related purchases including data center and end-user hardware and software licenses and professional services.
• Manage local vendors and services to ensure performance and support of those services.
• Maintain all aspects of the designated site(s) IT infrastructure, resources and supporting documentation. This includes end-user support as well as data center/server room equipment and operations, hardware inventories, software licensing, applicable maintenance agreements, subscriptions and service contracts while controlling costs.
• Responsible for supporting the availability, performance, security, maintenance, troubleshooting and repair of the IT infrastructure at one or more designated company sites.
• Ensure high availability of data including managing all aspects of data backup, data retention and data restore.
• Assist in resolving Local IT Security issues where applicable and coordinating with the Security Team on required changes and local technology implementations.
• Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
• Support server room operations when directed including user account administration, data backups, restores and backup media rotations. Perform server installation, maintenance, troubleshooting and repair.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $26/hour to $30/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About The Client

Our client is a global provider of innovative Aerospace & Defense manufacturing solutions.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.