What are the responsibilities and job description for the Hotel Front Desk Clerk position at Soluna Hotel?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest check-ins and check-outs, addressing guest inquiries, and maintaining the front desk operations efficiently. A passion for hospitality and a commitment to guest satisfaction are key to success in this position.
Responsibilities
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Handle guest check-outs efficiently, ensuring all billing is accurate.
- Respond to guest inquiries and resolve any issues or complaints promptly.
- Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Manage phone systems, including answering calls with professionalism and courtesy.
- Process reservations accurately using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of service.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Experience in hospitality or front desk operations is preferred.
- Proficiency in phone etiquette and handling phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills to foster positive relationships with guests and team members.
- Attention to detail for accurate record-keeping and billing processes.
- Ability to work in a fast-paced environment while maintaining professionalism.
Join our team as a Hotel Front Desk Clerk where your contributions will create memorable experiences for our guests!
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $10 - $12