Total Loss Claims Advisor

Overview

Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!

Responsibilities

As a member of our team, you will:

• Manage a portfolio of Aviva policyholder’s total loss claims through to settlement
• Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
• Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.

• Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
• Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
• Promote customer satisfaction through attentive and compassionate service.
• You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.

Qualifications

Desirable Qualifications and Skills:

• Exceptional interpersonal and customer service skills.
• Proficiency in negotiation, questioning, and decision-making.
• Strong planning and analytical capabilities.
• Effective communication and confidence in managing challenging situations.
• Active listening and adaptability.
• Organisational and case management.
• Claims Management
• Motor Claims Experience
• Numeracy and literacy skills.

Who are Solus and what can they do for you? 

Solus is a leading body repair group in the UK wholly owned by Aviva, boasting a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years. Last year we got more than 20,000 of our customers back to normal after their car became a total loss.

We offer:

• Group income protection with access to 24/7 GP and medical advice.
• Competitive employer-matched pension contributions.

• Comprehensive total loss training plus claims overview and training

• Discounts on Aviva products and services.
• Various savings and benefits schemes.
• Discounts and schemes for electric vehicle purchases.
• Main manufacturer approvals including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
• Award-winning services in customer service, apprenticeships, and IT systems.
• Collaboration with Thatcham for top-tier products and training.
• Flexible locations, hours, and working patterns, including Hybrid working between home and one of our locations.

• Engineering apprenticeships

• Inclusive recruitment practices for disabled applicants.
• Commitment to diversity and inclusivity.

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. 

What next? 

Please apply online and our recruitment team will be in contact within 7 days