What are the responsibilities and job description for the Vehicle Damage Consultant position at Solus Accident Repair Centres?
Overview
Are you looking for a position where you can make a difference to the customer journey, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Vehicle Damage Consultants are pivotal in our customers story, working in partnership with our skilled customer service, total loss and engineering teams to get the best outcome. It is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Support Solus sites remotely with pre-diagnosis and invoicing
- Support our customer service agents making technical decisions
- Day 1 total loss cases
- Support training and coaching of customer service agents.
- Provide management cover of department when required
Qualifications
Desired Qualifications and Experience:
- Proven experience or knowledge of working in the automotive repair industry
- Customer service skills – experience of delivery high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of department/specialisms and sites
- Valid driving licence
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
- A competitive bonus scheme
- Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
- Our excellent benefits and rewards packages
- Competitive employer matched pension contributions
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
- Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
- Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
- Links with Thatcham to get the best products and training here in the UK
- We have a variety of locations, hours and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor, Engineer etc.
