What are the responsibilities and job description for the Senior Support Analyst position at Solutions, Inc.?
Job Duties and Responsibilities :
- Handle end-user support calls or tickets; work directly or indirectly with customers to supply services and help resolve user issues.
- Provide continuing customer support via electronic means, telephone calls, on-site training, and / or by conducting periodic user meetings.
- Develop and maintain accurate documentation of customer interactions.
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
- Assist in testing updates of the software per changing government regulations, client needs, and technological advances.
- Collaborate with customers and / or our product and engineering teams to document proposed enhancements and determine cause / resolution to software limitations.
- Aid in supporting and training customers on electronic records management. What We Are Looking For :
- Proven success where frequent customer interaction and support was a requirement.
- Detail oriented with ability to perform deep dives and ascertain core reasons for customer challenges.
- Quick study and detailed note taker
- Demonstrated ability to prioritize work tasks and adapt to changing requirements.
- Be able to work both independently and as part of a team.
- Comfortable expressing ideas and opinions in a respectful manner.
- Enjoys learning and embraces new challenges (dynamic workplace). What Will Help You Stand Out :
- Familiarity with Real Estate Tax and Financial process for County Auditors and Engineers in Iowa.
- Intimate knowledge of GAAP (General Accepted Accounting Principles), Fund Accounting, and DOT accounting
- Familiarity with Document Locator
- Experience as an end user of the Solutions Vision product and services OR working in local government operations (counties, cities, municipalities). sites
