Video Security & Access Control Technician

Company History:

To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.

Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, Papercut and Rouse Consulting.

While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. We offer a full suite of services including technology lifecycle management, print and document solutions, workflow automation, integrated support, and structured cabling. Our unparalleled office solutions are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.

We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.

Job Purpose

The VS & A Technician will play a crucial part in ensuring the safety and security of our clients’ premises. They will be responsible for installing, servicing, and maintaining video surveillance and access control systems at the direction of the VS & A Project Supervisor. As a member of the VS & A team, the VS & A Technician will ensure timely and efficient system installations and upgrades. Additionally, provide expert guidance and support throughout the project lifecycle, and train team members and clients on system usage and best practices to maximize effectiveness of security systems.

Primary Job Responsibilities

• Provides excellent customer service to all Solutions Management Group clients and employees

• Provides guidance and support to team members, fostering a collaborative and efficient work environment

• Performs work in a safe and efficient manner

• Installs, configures and maintains access control systems, including servers, card readers, REX devices, door position sensors, locks, and all other peripheral door equipment

• Installs, configures, and maintains video surveillance systems, including cameras, servers, VMS, NVRs, and related hardware

• Reads and understands construction drawings and schematics

• Reads and understands equipment manuals

• Services, tests, and commissions video surveillance and access control systems

• Installs and maintains software for video surveillance cameras and EAC doors

• Performs routine maintenance and system upgrades

• Troubleshoots and resolves technical issues related to video surveillance and access control systems

• Provides training and support to clients on the use of installed systems & software

• Performs accurate, detailed note keeping of system installation, maintenance, and repair

• Seeks opportunities for system improvements and enhancements

• Stays updated on latest industry trends and technologies

• Achieves and maintains certifications for video surveillance and access control systems as defined by the VS & A Project Supervisor

Qualifications

• Employee must be able to execute strong customer service skills

• High School Graduate or GED is required

• Familiarity with fire alarm, access control, video surveillance, and intrusion systems, low voltage electrical work, and relevant certifications is preferred.

• One to three years of experience in installing and maintaining video surveillance, access control, and/or intrusion systems.

• Must be able to travel, as needed

• Ability to effectively work independently and as part of a team

• Understanding of networking principles and IP-based systems

• Ability to utilize tools and equipment used in the installation and maintenance of video surveillance and access control systems with proficiency

• Experience with installation and maintenance of video surveillance and access control software

• Possess a valid driver’s license

• Pass a pre-employment background check

Benefits

* Health, Dental, and Vision insurance

*Company paid STD/LTD Insurance for employee

*Company paid Life Insurance $10,000.00 policy for employee

*Section 125 Flex Spending Account

* 401(K) Retirement Plan and 401(k) match

* Paid Time Off (Vacation, PTO and Holidays)

*Paid Volunteer Time

*Employee Assistance Program

Solutions Management Group is an Equal Opportunity Employer