Information Technology Service Desk

Responsibilities:

• Provide in-office support across hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
• Support SaaS tools, compliance practices, on and off-boarding processes, and collaboration hardware in conference rooms and event spaces.
• Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
• Create detailed and impactful documentation for peers and user base.
• Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale service capabilities globally.
• Act as point of contact on technical matters for local product and operations teams, as well as all other stakeholders.
• Partner with IT Procurement to help coordinate with local vendors, and to insure efficient logistics and supply chain processes.
• 1st line troubleshoot any network connectivity concerns and triage to network team as needed.
• 1st line troubleshoot any AV/ conf room concerns and triage to AV team as needed.
• Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed.

Qualifications:

• Technical support expertise on OSX, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
• Agent level knowledge of Jira Service Desk, or similar ticketing system.
• Mid-level networking knowledge and troubleshooting ability.
• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
• Demonstrable troubleshooting methodologies and root cause analysis.
• Able to move and set up hardware and peripherals around the office.
• Excellent communication and time management skills.
• Experience managing service vendors.

Here is more inforation:

Position: IT Service Desk Engineer

Term: 9 month contract

Schedule: Remote, Monday-Friday 8am-5pm

Pay: $50-52/hr