What are the responsibilities and job description for the IT Helpdesk position at Solve IT Strategies, Inc.?
Job Description
Job Description
Key Responsibilities :
Serve as the first point of contact for technical support via phone, email, or in-person requests.
Troubleshoot and resolve hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.
Install, configure, and maintain computer systems, printers, and other peripherals.
Provide guidance and support for common software applications, including email, productivity tools, and proprietary systems.
Document issues and resolutions in the ticketing system, ensuring accurate records for future reference.
Qualifications :
Proven experience in a help desk or IT support role.
Proficiency in troubleshooting Windows, macOS, and mobile operating systems.
Knowledge of networking concepts, including TCP / IP, DNS, and VPN configurations.
Familiarity with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Exceptional organizational skills and attention to detail.
Certification such as CompTIA A , ITIL Foundation, or equivalent is a plus.
