What are the responsibilities and job description for the Operations Manager - 35655944 position at Solve IT Strategies, Inc.?
Job Description
Job Description
Skills :
Qualifications : 5 years of experience in customer-facing enterprise account management. 2 years of experience with internal financial processes, SaaS, and / or crypto. Basic familiarity with reporting / spreadsheets and business writing.
Education :
Education : Degree in Business Management or related disciplines.
Duties :
Job Summary : Manage a portfolio of strategic customer accounts and support processes for technical, crypto SaaS products.
Primary Responsibilities : Operate business and support processes for strategic customers, including marketing, revenue sharing, billing / invoicing, etc. Respond to strategic customer inquiries / issues. Coordinate with internal stakeholders to identify retention risks and growth opportunities with strategic customers. Collect and synthesize customer feedback to help inform business / support gaps and product roadmaps. Partner with technical support teams for ad-hoc engineering projects / engagements.
