What are the responsibilities and job description for the Bilingual Analyst position at Solventum?
Job Description:
Patient Contact Team – Analyst (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role.
Obtain the return of rental unit from patients/customers within 60 days of discharge.
Completes outbound dialer calls and handles inbound calls.
Perform welcome calls
Identifies additional contact numbers when necessary.
Coordinates with both internal and external customers for return.
Interacts with patients, home health agencies, and doctors’ offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email.
Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.
Enter detailed order notes documenting course of action taken in multiple systems. Maintains their assigned worklist in a timely and efficient manner.
Perform additional duties at a higher skill level in order to complete attempts on the worklists; Management Review work bucket, voiding and moving workorders as needed, generate manual worklist and dialer campaigns, respond to team emails, etc.
Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.
Reduce the volume of Missing In Action units (MIA) Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.
Understand and comply with HIPPA regulations and PHI and all 3M policies.
This position exists to schedule the return of rental units and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding.
The information listed above is not a comprehensive list of all duties/responsibilities performed
Management has the exclusive right to alter this job description at any time without notice.
As a(n) Patient Logistics Solutions Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Leads…
- Implements…
- Determines…
- Supports…
- Willingness to be on-call (interest question)
Additional Job Description
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor’s Degree or higher AND 1 year of Customer Service Experience
- High School Diploma/GED from AND 1years of Customer Service Experience
AND
In addition to the above requirements, the following are also required:
Capable of multitasking and toggling through 4-5 different systems (dual screens).
Strong typing skills.
Flexible & Adaptable – with schedule, workflow processes and priorities.
Communicate in English effectively both verbally and in written format C1.
Operate independently without close supervision.
Ability to convey a positive customer service and team-oriented attitude.
Ability to maintain confidentiality and exercise discretion in all business dealings.
Experience with Microsoft Office applications including Word, Excel & Outlook.
Schedule
Tuesday to Saturday 8:00 am-5:00pm
Work location:
- Remote
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
"I already have your request; do you want me to publish it internally and externally
Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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