What are the responsibilities and job description for the IT Support Specialist position at Solvere Technical Group?
Solvere Technical Group is seeking an IT Support Specialist to join our team.
Responsibilities:
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions.
Qualifications:
- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor relations.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Security Certification
- CompTIA A
- One to seven years of relevant years' experience
Security:
- Active Secret Clearance is required.
BENEFITS
Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our companys 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.
About the Company Visit: www.solveretechnical.com
Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
