Customer Service Representative I

Solvita comes from “sol” meaning sun and “vita” meaning life. As sunlight nurtures new life, we take the donor gift and transform it into new hope, bringing the light of healing to patients around the globe in need of tissue transplants.
Because we believe that everyone deserves more time to live life to its fullest.

The Customer Service Representative will respond to local and national Community Tissue Services’ customer needs for tissue products/services in a courteous and efficient manner.

This role will be in-office Monday - Friday. This role has on-call requirements.

The Customer Service Representative will:

• Receive and document incoming order requests via phone and email and complete data entry on CTMS and Heads Up system accurately.
• Engage customers with exceptional product and service knowledge.
• Prepare tissue for distribution. Review orders for accuracy and completeness.
• Act as a liaison between customers, distribution, and inventory management team.
• Must be able to direct customer inquiries regarding contracts, billing, or inventory to the proper departments.
• Responsible for consignment and branch inventory control.
• Responsible for handling and documenting graft returns and transfers accurately.
• Able to represent CTS at professional meetings and assist Sales Representatives and Independent Contractors when needed.
• Maintain a strong understanding of regulatory standards and ability to convey to clients.
• Fulfill departmental strategies and objectives.
• Perform administrative duties to include maintenance of files and manuals, implementation of standard operating procedures, tracking Employee Document Review forms and ensuring timely completion, stock rotation and data entry.
• Meet KPI’s set by management.
• Participate in individual and team projects.
• Responsible for on call/after hour emergencies pertaining to branch and local customers ordering.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent.

WORK ENVIRONMENT and PHYSICAL ACTIVITIES

• Must be highly customer service focused, able to handle inquires, and escalate concerns promptly as needed.
• Must be able to follow directions and serve as a team member.
• Must be able to report numbers accurately and monitor error control.
• Must be a self-starter able to perform duties with minimal oversight.
• Must meet minimum acceptable results on attention to detail assessments.
• Heavy lifting required.
• Must be able to meet the required physical demands with or without reasonable accommodation.

From one to many.
At Solvita, life transforms and reinvents. Solvita recovers, processes, and distributes human tissue grafts and is the nation’s largest non-profit provider of skin grafts for burn patients. When you come to work at Solvita, families make more memories. A patient gets another chance. Our partners have better solutions, and people have better outcomes. What you do here has a direct impact on lives around the world.

We offer:

• A highly competitive benefits package including: medical, dental, vision, life and supplemental insurance.
• 401(k) with employer contribution and match.
• On-Demand Pay - Reduce financial stress with on-demand pay access to your earned pay.
• Generous paid time off (PTO) - up to 5 weeks in your first year!
• Opportunities to participate in recreational activities such as Battle of the Businesses, special events such as Kings Island Day, Dayton Air Show and opportunities to give back to the community.
• Opportunities to join various employee committees, such as our benefit, recreation, employee engagement and community engagement committees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. Drug Free Workplace

Public Service Loan Forgiveness Eligible Employer