IT Help Desk Specialist

Solvita comes from “sol” meaning sun and “vita” meaning life. As sunlight nurtures new life, we take the donor gift and transform it into new hope, bringing the light of healing to patients around the globe in need of tissue transplants.
Because we believe that everyone deserves more time to live life to its fullest.

The Help Desk Specialist will provide Help Desk support including hardware/software installations, troubleshooting, maintenance, and training. Ensures a high level of customer satisfaction. Works to create process improvements to reduce help desk calls.

The Help Desk Specialist will:

• Ensures the configuring and installing of PCs is completed accurately.
• Assists System Administrator with server administration and network administration.
• Assists users with computer solutions in a cooperative, friendly manner.
• Performs administration, preventative maintenance, repair, and replacement of non-standard CBC/CTS equipment.
• Develops and maintains documentation such as Help Desk problem resolutions and Help Desk tips for all aspects of job.
• Performs other duties as assigned.

Education

• Associates degree in Computer Science or High School/GED with 3 years of relevant experience required.

Work Environment and Physical Activities

• Must be able to meet the required physical demands with or without reasonable accommodation.
• Ability to be on-call on a regular basis and travel to branch locations, as needed.
• Meet driver insurability standards as established by CBC/CTS.

From one to many.
At Solvita, life transforms and reinvents. Solvita recovers, processes, and distributes human tissue grafts and is the nation’s largest non-profit provider of skin grafts for burn patients. When you come to work at Solvita, families make more memories. A patient gets another chance. Our partners have better solutions, and people have better outcomes. What you do here has a direct impact on lives around the world.

We offer:

• A highly competitive benefits package including: medical, dental, vision, life and supplemental insurance.
• 401(k) with employer contribution and match.
• On-Demand Pay - Reduce financial stress with on-demand pay access to your earned pay.
• Generous paid time off (PTO) - up to 5 weeks in your first year!
• Opportunities to participate in recreational activities such as Battle of the Businesses, special events such as Kings Island Day, Dayton Air Show and opportunities to give back to the community.
• Opportunities to join various employee committees, such as our benefit, recreation, employee engagement and community engagement committees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. Drug Free Workplace

Public Service Loan Forgiveness Eligible Employer