What are the responsibilities and job description for the Account Manager position at Somafina?
Account Manager
Position Description: Assist in the processing of all orders from customers. Keep assigned
customers updated throughout the entire manufacturing process. Resolve problems internally to
allow orders to be delivered on time.
Essential responsibilities:
Engage with clients from beginning to end of a project via phone, email and in person.
Review all incoming purchase orders and upload them to begin the manufacturing
process. Ensure orders are correct to avoid delays.
Attend client meetings via conference calls or in person.
Engage with internal teams across all departments to ensure projects stay on track.
Maintain ownership of each order through follow up until projects are completed.
Provide updates to clients to keep them informed of order status.
Provide a weekly open order report with accurate details to sales reps and customers.
Problem solve issues as they arise during the process. Know when to escalate for help.
Respond to clients quickly, accurately and professionally through written and verbal
communications.
Use multiple databases and tools to interpret critical information for client
communications.
Provide support documents as requested.
Maintain sensitivity and confidentiality of client and company information.
Additional Responsibilities:
Works towards established goals to improve customer satisfaction.
Support of and involvement in company, department, and/or safety policies, procedures,
programs and activities.
Maintain a clean and orderly work area.
Other duties as assigned.
Education Requirements:
High school diploma or general education degree (GED); or six months related
experience and/or training; or equivalent combination of education and experience.
Competencies/skill Qualifications:
Excellent knowledge of time management methods and techniques.
