What are the responsibilities and job description for the Lobby Greeter position at Somerpointe Realty, LLC?
Description
ABOUT OUR COMPANY
Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.
Our History:
Somerpointe Resorts, a second-generation family business, offers owners and guests an impressive portfolio of premium properties in Las Vegas, Hawaii and Orlando, including its flagship resort, the Tahiti Village Resort. For more than 30 years, our family and associates have remained leaders in the vacation ownership industry, originally developing many of the resorts now in the Somerpointe Resorts portfolio and delivering vacation memories to more than 100,000 owner families around the world. Today, that tradition continues with the next generation of flexible-use products, premium service and enhanced owner benefits.
ROLE
As a Somerpointe Lobby Greeter your role is focused on increasing the experience of the guest/owner from the moment they walk through the door and help streamline the check in to concierge process. This role will be supporting both the front desk and concierge desk by welcoming guests as they arrive, provide direction to incoming guests and streamline traffic between the front desk and concierge desk before and after check in.
RESPONSIBILITIES
- To welcome and greet guests/owners in the lobby utilizing the 8 point service promise and assist/direct them to the appropriate areas.
- To streamline and make seamless the transition from Front Desk check in to Concierge desk.
- To Increase guest/owner “tour penetration” as defined by management.
- To provide traditional customer service through assisting all guests/owners with any questions, concerns or escalations.
- To promote honesty, integrity and professionalism to fellow employees and customers at all times
Requirements
- Minimum one year customer service or customer facing/interaction experience.
- Outgoing and positive attitude/personality.
- Excellent communication skills, verbal and written.
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
- No budgetary responsibility
PHYSICAL REQUIREMENTS
Work Posture Requirements:
- Sitting: Frequently
- Standing: Constantly
- Walking: Constantly
- Driving: N/A
- Bending (from waist): Occasionally
- Crouching (squat): N/A
- Kneeling: Rarely
- Crawling: N/A
- Climbing (stairs): Occasionally
- Climbing (ladder): N/A
- Twisting: Rarely
- Reaching: Rarely
- Wrist Motion: Frequently
Carrying Requirements:
- Items Carried: N/A
- Distance: Click here to enter text.
- Times Per Day: Choose an item.
- Maximum Weight: Choose an item.
Moving/Lifting Requirements:
- Items Moved/Lifted: Boxes
- Times Per Day: Occasionally
- Maximum Weight: 25 LBS
Moving/Lifting Levels/Heights:
- Floor: Occasionally
- Knee: N/A
- Waist: N/A
- Chest: N/A
- Overhead: N/A
Push/Pull Requirements:
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
Environmental Conditions:
- Inside/Outside: No
- Hot/Cold Temperatures: No
- Wet: No
- Noise: Yes
- Power Equipment: No
- Traffic Hazards: No
- Chemical Hazards: No
- Heights: No
- Dust: No
- Close Quarters: No
- Fumes/Odors: Choose an item.
