What are the responsibilities and job description for the Sales & Marketing Coordinator position at Somerpointe Realty, LLC?
Description
ABOUT OUR COMPANY
Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.
Our History:
Somerpointe Resorts, a second-generation family business, offers owners and guests an impressive portfolio of premium properties in Las Vegas, Hawaii and Orlando, including its flagship resort, the Tahiti Village Resort. For more than 30 years, our family and associates have remained leaders in the vacation ownership industry, originally developing many of the resorts now in the Somerpointe Resorts portfolio and delivering vacation memories to more than 100,000 owner families around the world. Today, that tradition continues with the next generation of flexible-use products, premium service and enhanced owner benefits.
ROLE
As a Sales & Marketing Coordinator your role will support and assist our sales and marketing departments in tour reception, gifting, sales administration functions, and salesroom food & beverage while providing best in class customer service.
RESPONSIBILITIES
- To be an ambassador for the sales team and process.
- To provide accurate validation of customer’s information and qualifications.
- To complete customer credit screening.
- To complete customer tour check-in.
- To complete supply stocking (general and salesroom).
- To assist in the gifting area when necessary.
- To assist in transportation coordination.
- To resolve escalated guest issues and complaints, and resolve any challenges including unsatisfied guests, gifting issues, etc.
- To always be polite and courteous.
- To provide a great welcome experience and constant attention from the first point of contact until guest is gifted and completes sales presentation.
Requirements
- Minimum one year customer service or customer facing experience.
- Outgoing and positive personality.
- Strong desire to work, serve internal and external customers, and work with people; team oriented.
- Ability to multi-task in a fast paced environment.
- Excellent communication skills, verbal and written.
- Detail oriented with strong organizational skills.
- Ability to work independently with minimal supervision.
- Ability to manage daily, weekly deadlines.
- Must be able to have a flexible work schedule.
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
- No budgetary responsibility
PHYSICAL REQUIREMENTS
Work Posture Requirements:
- Sitting: Occasionally
- Standing: Frequently
- Walking: Frequently
- Driving: N/A
- Bending (from waist): Frequently
- Crouching (squat): Frequently
- Kneeling: Frequently
- Crawling: N/A
- Climbing (stairs): Frequently
- Climbing (ladder): N/A
- Twisting: Frequently
- Reaching: Frequently
- Wrist Motion: Frequently
Carrying Requirements:
- Items Carried: Boxes, cases of water, cases of soda
- Distance: Varies
- Times Per Day: 1-4
- Maximum Weight: 40-50 pounds
Moving/Lifting Requirements:
- Items Moved/Lifted: Boxes, cases of water, cases of soda
- Times Per Day: 1-4
- Maximum Weight: 40-50 pounds
Moving/Lifting Levels/Heights:
- Floor: Frequently
- Knee: Frequently
- Waist: Frequently
- Chest: Frequently
- Overhead: Frequently
Push/Pull Requirements:
- Item Name: Bell Cart / Utility Cart Frequency: Frequently
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
- Item Name: Click here to enter text. Frequency: N/A
Environmental Conditions:
- Inside/Outside: Yes
- Hot/Cold Temperatures: Yes
- Wet: No
- Noise: Yes
- Power Equipment: No
- Traffic Hazards: No
- Chemical Hazards: No
- Heights: No
- Dust: Yes
- Close Quarters: Yes
- Fumes/Odors: No
