What are the responsibilities and job description for the Veterinary Client Care Specialist position at Somers Animal Hospital?
Benefits
Pay : $20.00 - $21.00 per hour
Expected hours : 35 per week
401(k) 3% Match
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
8 hour shift
Qualifications
Your ability to communicate clearly is very important and is essential in fostering strong relationships and enhancing the overall client experience
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely
Ability to work within a team environment while also being self-motivated
At least 1 year veterinary client care representative experience is required
Veterinary Client Care : 1 year (Required)
Somers, NY 10589 (Required)
Responsibilities
In this role, you will be the first point of contact for our clients , providing exceptional service and support to ensure their satisfaction
You will utilize your skills in customer relationship management to assist clients effectively
Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients
Manage client accounts, ensuring accurate information is maintained and updated as needed
Communicate effectively with clients via phone, email, or chat to provide timely support and information
Proven experience in veterinary customer service
Job description
Job Summary
We are seeking a dedicated Client Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients , providing exceptional service and support to ensure their satisfaction. You will utilize your skills in customer relationship management to assist clients effectively. Your ability to communicate clearly is very important and is essential in fostering strong relationships and enhancing the overall client experience.
Responsibilities
Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
Manage client accounts, ensuring accurate information is maintained and updated as needed.
Communicate effectively with clients via phone, email, or chat to provide timely support and information.
Proven experience in veterinary customer service .
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
Ability to work within a team environment while also being self-motivated.
At least 1 year veterinary client care representative experience is required.
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