What are the responsibilities and job description for the Intake Triage Specialist position at Somerset County, NJ?
Type:Full TimeSalary/Pay Rate:$45,000-$48,000/yearPosted Date:02/03/2025
Richard Hall Community Health & Wellness Center
Position Summary
The Intake Triage Specialist is responsible for conducting a point of entry interview with individuals, their families or other referral sources. When complete they will schedule individuals for initial intakes with a clinician and provide service delivery linkages to referral agencies (PESS and hospitals) when indicated. The incumbent enters all intake information into an electronic heath record and consults with clinical staff regarding a provisional level of care recommendation.
Essential Functions
Richard Hall Community Health & Wellness Center
Position Summary
The Intake Triage Specialist is responsible for conducting a point of entry interview with individuals, their families or other referral sources. When complete they will schedule individuals for initial intakes with a clinician and provide service delivery linkages to referral agencies (PESS and hospitals) when indicated. The incumbent enters all intake information into an electronic heath record and consults with clinical staff regarding a provisional level of care recommendation.
Essential Functions
- Answers telephone inquiries promptly and provides information regarding available services to the caller.
- Provides linkage immediately to individuals discharged from PESS and hospitals to obtain prompt services.
- Enters accurate and complete data into the electronic health record.
- Schedule appointments and aid in all aspects of intake process.
- Obtains insurance and authorization information from caller.
- Requests medical records and other clinical information, when available, from professional referral sources prior to evaluation.
- Provides support and reassurance to individuals and their families to reduce concerns associated with the intake process
- Maintains standards of confidentiality.
- Attends and participates in all required Center meetings and educational in-services.
- Refers callers to outside agencies and services when appropriate using a warm hand-off if possible.
- Routes calls to appropriate staff person based on needs.
- Triage calls and schedules the client accordingly.
- Performs other duties as assigned.
- Bachelor's degree in Psychology, Social Work, or related field
- 1 years on Mental and/or Medical Health Care setting
- Understanding of trauma-informed, wellness and recovery, person-centered delivery of care, and biopsychosocial development through the life span
- Advanced oral and written communication skills
- Ability to multitask and prioritize competing demands
- Demonstrated ability to work effectively with behavioral health clients, referral sources, and community agencies
- Must have excellent telephone engagement and customer service skills
- Must be computer literate and able to navigate between several programs
- Valid NJ Driver's License in good standing
- Skill in the operation of office equipment, including but not limited to computers, printers, copiers, calculators, and other job specific equipment.
- Ability to work collaboratively and build relationships with colleagues, coworkers, vendors, contractors, and the public.
- Ability to accurately prepare and maintain files, records, reports, and logs.
- Skill in using computer applications including electronic health record, spreadsheets, databases, and word processing software.
- Ability to identify and maintain confidential information.
- Ability to comprehend, express and exchange information in English over the phone, in person, in writing or through other communication or electronic devices.
Salary : $45,000 - $48,000
