What are the responsibilities and job description for the Care Navigator position at Somerset County?
Richard Hall Community Health & Wellness Center
The Care Navigator assists agency clinical staff in providing person-centered, trauma-informed, wellness, health and recovery-oriented care management services to individuals of all ages. Works collaboratively across all departments at the Center and serves as a liaison with outside agencies. Care Navigators are involved in evaluating clients’ needs and coordinating various services/appointments to help them gain a higher level of functioning and independence.
Essential Functions
- Assessing client needs: mental health/substance use/physical health/housing/finance etc. and identify the client’s strengths and challenges
- Develops crisis plans
- Communicates pertinent information regarding individuals served to agency prescribers, nurses, therapists and staff.
- Provides brief support and psychoeducation to clients/families
- Completes necessary documentation in electronic health record (treatment plans, PQH-9, closings, etc.)
- Track treatment response and monitor clients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
- Support clinical care through monitoring treatment adherence, reporting on client feedback related to side effects, effectiveness of treatment etc.
- Participate in regularly scheduled (usually weekly) caseload consultation with the treatment team. Consultations will focus on clients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
- Facilitate treatment plan discussions for clients who are not improving as expected in consultation with the treatment team and who may need more intensive or more specialized care.
- Facilitate referrals for clinically indicated services outside of the Center (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment, medical specialty care).
- Develop and complete relapse prevention self-management plan with clients who have achieved their treatment goals and are soon to be discharged from the caseload.
- Communicates with other internal and external providers to assure coordination of care including warm hand-offs, driving clients to appointments, etc.
- Provide linkage to RHCHWC services as needed.
- Documents activities in the electronic health record (EHR) in a timely and effective manner and in accordance with agency/state/accrediting body standards
- Assists in facilitating groups
- Tracks essential data and performance improvement measures and provide regular reports to the Senior Care Manager.
- Performs other related duties as assigned including cross-departmental coverage as needed.
Essential Qualifications
- Bachelor’s Degree in human service field of study
- Valid NJ Driver’s License in good standing
- Computer Literacy and ability to work in an EHR
- Ability to comprehend, express and exchange information over the phone, in person, in writing or through other.
Preferred
- Minimum of 2 years’ experience in a mental health or healthcare setting.
- Understanding of symptoms of major psychiatric diagnosis across the lifespan.
- Knowledge of community resources and services and the ability to collaborate with professionals.
- Bilingual (Spanish/English) and experience/sensitivity to culturally diverse populations.
- Lived experience in mental health and/or substance use disorders and in recovery.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $50,000 - $55,000
