What are the responsibilities and job description for the Customer Service Associate position at Somerset Trust Company?
Job Overview
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the primary point of contact for our retail branch customers, providing exceptional service and support.
Key Responsibilities
- Provide personalized service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Process transactions accurately and efficiently, including cashing checks, making deposits, and handling loan payments.
- Upsell and cross-sell financial products and services to customers, identifying opportunities to promote the bank's offerings.
- Maintain a clean and organized workspace, adhering to bank policies and procedures.
Requirements
- Bachelor's degree in Business Administration or related field.
- Minimum 1 year experience in a customer-facing role, preferably in the banking industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer base.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
