What are the responsibilities and job description for the Retail Branch Ambassador position at Somerset Trust Company?
Job Description
We are seeking a highly motivated and customer-centric individual to fill the role of Retail Branch Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and promoting the bank's products and services.
Duties and Responsibilities
- Develop and maintain strong relationships with customers, understanding their needs and preferences.
- Process transactions accurately and efficiently, including cashing checks, making deposits, and handling loan payments.
- Identify opportunities to upsell and cross-sell financial products and services, promoting the bank's offerings to customers.
- Maintain a high level of product knowledge, staying up-to-date on new and existing financial products.
Requirements
- High school diploma or equivalent required; associate's degree preferred.
- Minimum 1 year experience in a customer-facing role, preferably in the banking industry.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse customer base.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
