Part-Time Rapid Response Case Manager

Job Title: Part-Time Rapid Response Case Manager

Classification: Non-exempt

Status: Part-Time

Location: Davis Square, Somerville, MA

Department: Rapid Response

Reports to: Rapid Response Program Manager

About Us:

Somerville Homeless Coalition (SHC) is a human services agency helping families and individuals in all stages of homelessness and housing insecurity. Services include emergency shelter, housing search case management, daytime drop-in, street outreach, supportive housing, homeless/eviction prevention and connections to supplemental services. SHC also operates Project SOUP, which is a food service program that includes a pantry marketplace, community meals and delivery of groceries to the homebound. The agency environment is fast-paced with the provision of a variety of on-demand services, from crisis intervention to long-term stabilization support. To learn more please visit our .

Position Summary The Part-Time Rapid Response Case Manager will provide direct support to individuals and families experiencing or at risk of homelessness. This includes assessing client needs, developing service plans, providing advocacy, and ensuring access to essential resources. The position will also assist in administering Rapid Response funding, tracking expenditures, and maintaining compliance with funding guidelines. The ideal candidate would be bilingual (Spanish or Portuguese)

Key Responsibilities

• Conduct comprehensive intake interviews and assessments for applicants.
• Meet with clients regularly at the office; occasional home visits may be required though not regularly.
• Provide crisis intervention and supportive case management services.
• Develop and implement Individual Service Plans (ISP) to help clients achieve stability.
• Assist clients in accessing public benefits, healthcare, legal aid, employment, education, and other necessary services.
• Facilitate housing searches and liaise with landlords to ensure lease compliance.
• Maintain accurate and up-to-date client records (both physical and digital) in the Homeless Management Information System (HMIS).
• Assist with budgeting, credit repair, and financial planning to promote long-term stability.
• Prepare applications, verify eligibility, and ensure compliance with funding requirements.
• Provide referrals and collaborate with external service providers to meet clients' needs.
• Participate in staff meetings, individual supervision, and community-based meetings as needed.
• Perform other duties as assigned to support the organization's mission and operations.

Qualifications

• Fluency in Spanish or Portuguese is a plus
• Strong communication skills (oral and written) and ability to advocate for clients.
• Demonstrated ability to maintain positive working relationships with clients and community partners.
• Knowledge of local resources and services available to individuals and families experiencing homelessness.
• Excellent organizational skills with attention to detail.
• Ability to multitask, manage time effectively, and meet strict deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel) and web-based applications (Google Suite).
• Ability to work independently, take initiative, and demonstrate follow-through.
• Experience with data entry, case notes, and documentation in a digital database preferred.

Supervisory Responsibility: This position does not have supervisory responsibilities.

Work Environment: This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Occasional local travel may be required based on the needs of the organization.

Physical Demands: This position is mostly sedentary in an office space but may require occasional local travel. The role necessitates the ability to sit at a desk, frequently walk, bend, or stand as necessary.

Position Details: Part-time schedule: Specific hours can be negotiable though would have to be within our office hours of 8:00am-5:00pm, Hours are flexible and can be split between several days etc.Travel: Position requires occasional local travel for bank deposits, post office runs, and other administrative tasks. Mileage is reimbursable.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SHC is an Equal Employment Opportunity Employer. SHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Part-time

Pay: From $21.63 per hour

Expected hours: 20 per week

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $22