What are the responsibilities and job description for the Systems Engineer Iii position at Somewhere?
LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES Position : Systems Engineer III Working Schedule : 8a-5p EST ( This position requires work during normal business hours (M-F 8am-5pm), however, operational needs may require additional time outside of normal business hours.) Salary Range : 2000 - 3000 USD / month(the final salary will be determined by the candidate's level of experience and at the discretion of the client) POSITION OVERVIEW : The Systems Engineer III is responsible for providing professional and clearly communicated technical support to clients and vendors. This position is responsible for the installation, design, configuration, and implementation of client workstations, servers, networking, and storage platforms. Systems Engineers are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES : The following is a list of essential job functions and responsibilities for the Systems Engineer III. Other duties and responsibilities may be added as needed, or modified from time to time. - Diagnose and resolve support tickets that come in via phone, email, or chat. - Provide quality customer service in all forms of communication. - Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents. - Collaborate with internal team members regarding resolutions to various client issues. - Utilize experience and knowledge to assess issues and provide solutions. - Take ownership of tickets and client interactions. - Design, develop, support and maintain client systems infrastructure, including the implementation and design of hardware and software. - Troubleshoot problems ranging from server, network, and PC issues. - Assist with responding to alerts and tickets from various monitoring systems. - Document resolutions and update procedures that may be outdated. - Troubleshoot advanced problems with a high-level overview of client environments. REQUIRED SKILLS AND EXPERIENCE : 4 years of experience in engineering / supporting the following : LAN / WAN environments Office365 / Azure / Active Directory / GPO Strong understanding of MS Licensing programs including SPLA Microsoft Windows Server 2012 and above GPO, AD, Azure AD, AD Sync Advanced knowledge of DNS, DHCP and TCP / IP Strong understanding of core networking concepts, VLANs and routing VMware / Hyper V VCP, DCV Dell modular systems Block storage, Iscsi, CIFS / NFS, RAID concepts Netapp Ontap Powershell Scripting IAAS / SAS / PAAS Microsoft Exchange & Exchange migration experience between hosting providers Strong knowledge in various software & hardware upgrades and decommissions Help desk or relevant customer service skills. Experience with PSA and RMM tools Advanced knowledge of backup technologies Knowledge of security practices and policies Preferred Skills and Experience : Strong MSP or similar work experience Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education requirement. Azure certifications – MCSE Producing Solutions Expert CompTIA Security and or CEH – Certified Ethical Hacker is a plus Any Microsoft, Cisco, Security or other certifications is a plus Sophos software & hardware Veeam Backup & Replication Experience with ConnectWise Automate / Control is a plus ITGlue Ubiquiti RDS environments Cisco / DUO
