What are the responsibilities and job description for the Quality Leader position at Somfy?
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
SOMFY is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy.
Job Description
In this role, you will :
- Handle customer complaints and prioritize timely communication with regards to status and resolution.
- Collect, analyze, and report on quality data through a Salesforce Incident Management program to identify trends and areas for improvement.
- Monitor and analyze data to identify trends and recommend improvements.
- Work closely with other departments, such as sales, production, engineering, and supply chain, to address quality issues and implement quality improvements.
- Identify opportunities for continuous improvement and implement strategies to enhance product quality and operational efficiency.
- Manage quality KPIs : processing time to fix complaints and Quality Problems; frequency and quality of communication for relevant internal and external stakeholders.
- Maintain a high level of product knowledge.
- Attend customer and international meetings with product development teams and factories to challenge the Quality solving process (time and manner) as needed.
- Troubleshoot job site issues and create accurate and detailed reports.
- Perform and support product modifications in case of Quality issues.
- Prepare and present quality reports to stakeholders, highlighting key quality metrics and performance indicators.
- Ensure that all products and procedures comply with relevant quality standards and regulatory requirements.
Qualifications
Additional Information
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
10-15% travel : international and domestic travel to visit customers and factories as needed.
Full corporate benefits package, including health, dental, vision, 401k and more.
All your information will be kept confidential according to EEO guidelines.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
J-18808-Ljbffr