What are the responsibilities and job description for the Field Service Technician position at Somic Packaging, Inc.?
The Position :
The safe, proper, and efficient installation, commissioning and / or service of Somic machinery at customer's facility and in-house, ensuring overall customer satisfaction. Ensures cooperation and information flow between departments such as Sales and Engineering.
Job Duties :
- Troubleshooting of mechatronics, electrical controls and mechanical
- Setting and fine tuning of the parameters regarding customer arrangements and blank specifications
- Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.
- Provide detailed documentation, including daily reports and weekly service reports.
- Complete preventive maintenance, maintenance, and repair work at the customer locations
- Serve as Project Manager and Tech Support while on-site during installations
- Competent and consistent communication with customers on-site
- Administrative tasks, per checklist and documentation
- Training customer personnel on-site
- Installation and set-up of SOMIC equipment
- Ensures customer satisfaction of all services provided
- Complete equipment performance analysis and recommendations for improvements
- Safe working habits in all facets of the job.
- Professional representative of SOMIC with current and potential customers
- Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
- Required travel 75%-90%
Requirements
Benefits