What are the responsibilities and job description for the Associate HR Technology Analyst position at Sompo?
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We are seeking an Associate HR Technology Analyst to serve as the first point of contact for system-related issues and inquiries within our HRIS team.
This role is pivotal in delivering exceptional customer service, resolving tier-1 system issues, and ensuring the smooth operation of our HR systems, particularly Workday. Associate HR Technology Analyst will be the face of HR technology, providing frontline support, troubleshooting, and driving operational excellence.
Location: This position will be based out of one of our Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our Business, Your Impact, Our Opportunity
What you’ll be doing:
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
Summary
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.
Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
We are seeking an Associate HR Technology Analyst to serve as the first point of contact for system-related issues and inquiries within our HRIS team.
This role is pivotal in delivering exceptional customer service, resolving tier-1 system issues, and ensuring the smooth operation of our HR systems, particularly Workday. Associate HR Technology Analyst will be the face of HR technology, providing frontline support, troubleshooting, and driving operational excellence.
Location: This position will be based out of one of our Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our Business, Your Impact, Our Opportunity
What you’ll be doing:
- Ticket Management: Serve as the first tier for incoming tickets, addressing and resolving day-to-day system questions across Workday modules (HCM, Benefits, Payroll, etc.).
- Testing and Auditing: Perform regular system audits and act as the primary tester for new Workday releases and features.
- Training and Support: Assist in providing end-user training and support to ensure optimal system utilization.
- Customer Service: Deliver top-tier customer service by proactively addressing system issues and escalating complex cases to tier 2 or 3 as needed.
- Reporting: Gather report requirements from end-users and collaborate with analysts for report development.
- System Monitoring: Track and report on system performance metrics and ensure service level agreements (SLAs) are consistently met.
- Documentation: Maintain detailed documentation of processes, system changes, and resolutions.
- 2 years of experience in HR, HRIS, or a related field.
- Proficiency in Workday modules and ticketing systems.
- Proficiency in Excel, with the ability to manipulate and analyze data effectively.
- Strong attention to detail and ability to adapt to new technologies.
- Exceptional customer service skills with a passion for problem-solving.
- Proactive, analytical mindset with a team-oriented attitude.
- Excellent verbal and written communication skills.
- Basic understanding of HR processes, including Recruiting, Benefits, Payroll, and Total Rewards.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
Summary
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.
Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
