SONS KIA- Customer Service Coordinator

SONS KIA is seeking an enthusiastic individual to be the dealership's customer satisfaction representative and fulfill the dealership's customer relations policies in an effort to build and retain a loyal customer base. This is a hands-on and high energy position that builds and retains a loyal customer base to continuously improve customer satisfaction.

What We Offer:

• Employee & Family purchase program
• Medical and Dental Insurance
• 401(k)
• Paid Vacation
• A fair and safe family-run business environment

Responsibilities:

• Develop a customer relations program and ensure compliance.
• Conduct post sale follow-up and coordinate any issues/concerns.
• Work with the service department and ensure follow-ups are conducted and that customers are satisfied.
• Report on the overall customer atmosphere in the dealership.
  
• Prepare weekly and monthly reports and review with Managers.
• Maintain documentation of contacts made.
• Assist in ensuring customer complaints are resolved.
• Work with sales consultants to ensure post-sale customer contacts are made and that updated files and kept.
• Organize ways to build and retain effective customer relations for all departments of the dealership.
• Investigate and analyze customer complaints.
• Work closely with managers of all departments to assure satisfactory handling of customers.
• Devise customer follow-up systems for sales and service.
• Prepare agendas and conduct meetings on effective methods to improve customer relations.

Qualifications:

• Developing and maintaining customer satisfaction programs
• Prior experience at an automobile dealership is preferred
  
• High level customer satisfaction and conflict resolution
• Self-motivated, goal-oriented and enthusiastic presence in a team environment
• Strong verbal and communication skills
  
• Valid driver's license required and clean driving record
• Professional appearance and work ethic