Pharmacy Benefits Technician

We Are Looking For

A Pharmacy Benefits Technician who will play a personal role within our community to ensure that our patients receive the medication and care that they need by answering customer service questions and ensuring a high-quality member experience in all interactions. This role will assist members of self-funded clients, complete medication therapy management (MTM) opportunities, and enroll individuals in health management programs.

Sona Benefits is an independent Pharmacy Benefits Manager (PBM) founded and run by a team of Sona Pharmacy pharmacists, technicians, and clinicians. We are working to help employers and their employees save money on prescriptions while improving employee health and employer savings.

Responsibilities

• Provide exceptional customer service and hospitality to members when they call in and assist them in enrollment processes
• Communicate with pharmacies regularly to ensure programs run smoothly
• Work with the patient to determine financial needs and help them understand their options, including copay assistance, manufacturer assistance, etc.
• Help individuals apply and enroll in patient assistance, obtain approval decisions, and communicate with everyone in a timely manner
• Manage and track patient assistance for all members
• Serve as the primary point of contact for MTM services and health risk assessments (HRAs)
• Enroll patients in health management programs, including adherence packaging and health coaching
• Provide vaccinations to patients at offsite clinics
• Ensure customer satisfaction, extraordinary member care, and issue resolution

What will you need to succeed?

• Related experience working in a pharmacy environment
• National Certified Pharmacy Technician (CPhT) license is a plus but not required
• Current Immunization Certification or the ability to obtain one
• Strong experience handling member questions with a passion for providing an exceptional customer service experience
• A passion for helping others with an understanding and empathetic spirit while handling sensitive situations
• Strong interpersonal and communication skills with the ability to foster relationships
• Ability to remain calm while addressing difficult questions
• Well-organized and detail-oriented with excellent problem-solving skills

Perks:

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

• Competitive compensation and 401k plan with company match
• Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period
• Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
• Company-paid life and AD&D insurance
• Direct Primary Care program offering local, personalized care for you and your family
• Wellness program with discounted gym memberships and an employee assistance program
• Prioritized work life balance by providing generous PTO
• Paid volunteer days to support the community

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.