What are the responsibilities and job description for the Payment Services Specialist I position at Sonabank?
Position Summary : Responsible for performing operational functions related to Payment Services.
Primary Duties
- Provide daily support for Payment Services' functions including wire and ACH, exception processing (NSFs, Non-post), Fed Returns, Unauthorized Paper Affidavits, Bank by Mail, and other such duties as assigned.
- Assist with the development and implementation of necessary training and operational support programs for the Bank and individual departmental units including new employees.
- Assist with corporate and departmental projects.
- Assist with gathering, analyzing, and providing recommendations related to audit documentation, copies and reports as requested.
- Participate in team tasks, including but not limited to : verifying outgoing wires, deposit compliance inquiries, maintenance requests, hunt group calls, and assisting with all other Payment Services inquiries.
- Maintain strict confidentiality of all customer records and personal information. This includes shredding unnecessary documentation and locking / securing work area each day before leaving.
- Responsible for record retention which includes boxing, labeling, scheduling for destruction, etc. according to regulatory and company retention guidelines.
- Stay current in knowledge of software, bank products, rates and regulatory requirements.
- Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO / AA / Fair Employment Practices.
- Perform all other duties as assigned.
- Regular, reliable, and predictable attendance.
- Hours are from 10 : 00am-7 : 00pm, Monday - Friday.
Minimum Educational & Experience Requirements
Minimum Skill Requirements
Physical Demands
In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66%, and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position.
Work Environment
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
