What are the responsibilities and job description for the V1BE Mobile Customer Service Representative position at Sonabank?
Position Summary : As a V1BE Mobile Customer Service Representative (MCSR), you will stay active, work independently, and be a pivotal part of Prims Bank’s innovative bank delivery service. This role involves actively delivering a range of banking transactions, including cash, checks, debit cards, notary services, and more, directly to our customers at their specified locations. With your assigned company vehicle serving as your mobile office, you'll represent the cutting edge of banking convenience, utilizing our proprietary app to navigate and fulfill customer requests with efficiency and safety.
Primary Duties
- Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations.
- Master the V1BE app to assist customers and navigate service requests efficiently.
- Work autonomously, employing technology and communication tools effectively.
- Collaborate with the V1BE Fulfillment Lead and branch personnel to ensure smooth transaction completions.
- Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs.
- Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise.
- Manage and maintain the company vehicle, including regular service check-ups, and submit mileage / fuel receipts for reimbursement.
- Securely transport transactions, maintaining vigilance and adhering to established safety protocols.
- Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, and EEO / AA / Fair Employment Practices.
- Perform all other duties as assigned.
- In person attendance required.
- Regular, reliable and predictable attendance.
- Part-Time position; Monday, Tuesday, and Friday from 9 : 00am-4 : 00pm.
Minimum Educational & Experience Requirements
Minimum Skill Requirements
Physical Demands
In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66%, and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position.
Work Environment
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
